The market and its sellers

Famica Market Ltd operates the platform, the basket and the checkout; the goods are sold by the seller named on each listing. Your contract for goods is with the seller; your contract for the platform service (basket, checkout, journal, events) is with the market. Each seller’s own terms are summarised on their page and do not override the consumer rights below.

The maker-first rule is a term of every seller’s agreement with the market. If you believe a listing breaches it, or any listing misstates what it sells, report it through the contact page — the seller is suspended while it is checked.

Orders, payment and delivery

Payment is by bank transfer or on collection. Bank-transfer orders are held for five working days pending payment. Delivery windows are stated on each listing; chilled items ship Monday to Wednesday by design. Risk passes on delivery; title passes on cleared payment. Craft goods carry a 14-day return window for unused items; made-to-order and personalised pieces are exempt as stated on the listing. Food cannot be returned but is replaced or refunded where it arrives below the standard its listing describes — notify the seller within 48 hours with a photograph.

Events: market-weekend tickets (where an event is ticketed) state transfer and refund terms on the event listing. Weekend stall fees are payable in advance of trading and are not refundable within 14 days of the event except where the market cancels.

The honest-fault clause

Small-batch goods vary: glazes differ batch to batch, harvests end, loaves differ by the day’s flour. Listings state this variability where it exists, and variability that the listing disclosed is not a defect. What the market does enforce: if an item is materially not as its listing described — the wrong board, a damaged truckle, a candle that will not burn — the seller replaces it or refunds it, and the market makes that right a condition of continuing to trade.

Last updated: November 2026 · Questions about this document go through the contact page.