Where messages go

The market’s general inbox is read by the small team that runs the platform — expect a reply within two working days when the market is trading. Order-specific questions are fastest through the seller’s own page: under the maker-first rule the person who answers is the person who made the item, and sellers commit to answering pre-purchase questions within two working days too.

Postal and press enquiries are handled through the same form — pick the topic and it routes accordingly. Company correspondence: Famica Market Ltd, United Kingdom; registered office and company number are published on the about page on completion of incorporation.

Before you write

Three quick routes that save a round trip: order and delivery questions are answered on the FAQs page, including how multi-seller parcels split and what happens when something arrives below standard; allergy and ingredient questions are covered in depth by the Allergen Guidance long read and the panel on every food listing; and seller applications run through the become-a-seller page, whose open-call dates are announced in the Journal first.

Messages sent through this form are stored until they are answered and then retained for a short resolution window — the privacy policy explains exactly what is kept and the rights you have over it. No newsletter comes from a contact-form message; the seasonal letter has its own subscribe box on the home page and nowhere else.

Write to the market

A person reads this — usually the same day the market is trading. For order-specific questions, message the seller through their page; it reaches the maker directly.